Thanks again for the response. The current problem, as described by our field service tech is as follows. On a unit with 3 slaves, only two out of the three will communicate with the master. It works in one motor mode, two motor mode, but not three motor mode. When a 3rd slave is included, it doesn't work.
I'm sure you are asking yourself "why the very specific focus on grounding?" The original engineer left the RS485 signal ground off the design. It is a very short network with all three slaves mounted in the same machine. From what I have been told, it has worked fine this way for all installations (numbering in the many dozens). However, recently, we have a few installations where one or more of the slave module's communication ports are repeatedly failing. Since the engineer is no longer there, I was called in to consult. I immediately noticed the lack of a signal ground wire and suggested that it be added to the design, if for no other reason than a precautionary measure. Now that the changes have been made, the field tech is experiencing the issue described above. I do not have any experience with the Unitronics RS485 communications and it's grounding, so I am wondering if my suggested design changes have not introduced other potential problems.
Also, I am curious as to why Unitronics does not want us to use the same signal ground pin for RS485 as the one in the RS232 pinout. However, I will save that discussion for another day, and assume that internally they are the same as any other PLC with a non-isolated RS485 port.