[Remote Connection]

Hi,

 

Just to add - I’m getting this warning prior to commencing download, which only occurs when download over the WAN. 
 

We have followed each of the options to no prevail. 

[Remote Connection]

Hi There,

I am currently having the same problem. I can get the green confirmation tick in communications and all unistream Managmeant functions work. 
 

However, when downloading remotely via VPN/WAN the system prompts “download failed for unknown reason” 

 

VNC works perfectly, and no issue downloading/online when on LAN. 
 

Any ideas? 
Cheers

Warrick 

[IOS Remote Operator issue]

Aus,

Single connection at one time. 
 

Some IOS devices work and others don’t. 
The PC software works fine, both Remote operator and Visi. 

[IOS Remote Operator issue]

Hi Guys,

We currently have an issue whereby we have a number of IOS devices via the app and one PC connected via the PC software without a problem.

Each device is connected by VPN.

There are 3 other IOS devices that will not connect.

We have checked the settings many times to ensure they are exactly the same (and they are) 

Any ideas? Has this occurred with anyone else? 

[Visilogic - Windows 10 software install issue.]

Hi Guys,

I was able to resolve the issue - thinking, though i had uninstalled Visilogic through add remove applet, i thought i'd go a step further and run a scan with the below software.

http://www.revouninstaller.com/

This found many old folders, being the main cause of the issue - Once fully removed i was able to install the latest version, operating without issue.

 

Thanks again for your help!

 

Best regards,

Warrick 

[Visilogic - Windows 10 software install issue.]

Thanks Joe - no worries, appreciate your help!

[Visilogic - Windows 10 software install issue.]

Hi Aus,

Thanks for the link - I have tried all and still have the same problem - I can still locate the old Unitronics Visilogic_C file in add/remove programs from a previous installation attempt however can not remove it - the same catastrophic failure prompt appears. 

Any further advice or a remote session from unitronics admin would be most appreciated. 

 

Thanks in advance. 

[Visilogic - Windows 10 software install issue.]

Hi Joe,

Correct - Running as admin.

[Visilogic - Windows 10 software install issue.]

Hi There,

We are having a problem installing VisiLogic version  9_8_65.

The install begins as normal - it then pops up with the below error. 

"An installation support file could not be installed" 

"Catastrophic Failure" 

Please advise solution.

 

Thank you in advance.