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Cara Bereck Levy posted a topic in The LoungeHow to get Help with Unitronics Products DO Check the Help file. Press F1 to open the Help. Use the Table of Contents, Index, and Search function to find information. Look at the Example programs: UniLogic: Download examples via the Help tab. VisiLogic: Examples are installed with your program. View our how-to videos for: UniLogic | VisiLogic | U90 Ladder. Search the forum. Post in the forum—if you haven't found your answer. Be nice. Did someone respond? Thank them. Ask you a question? Answer. Please—respect the community. Most of the people here are volunteers! When you DO post, please: Include Software Version and Controller Model. Describe your problem - clearly. Your project - attach it to your post, via the Attach icon. This enables people to open, for example, the TCP/IP CARD INIT block to check your settings. If you cannot post it, make sure your captures show enough information. Pictures of function blocks without the corresponding dialog boxes are usually worthless. DON'T Don't be afraid to try different ways to solve your problem before posting. Faulty code will not break your PLC. Experiment! You will learn - and probably have fun. Don't expect ready-made code to solve your problem. Every situation is different. You will have to work - but we will try to help you. PLEASE Answer questions - ALL the questions. There is a reason for every question asked. Thank the people who help you. Report on how you resolved your problems—this helps other people in the community. Contacting Unitronics Support You can: Use the Support Portal to open a support ticket http://support.unitronics.com/index.php Write to our Support team at firstname.lastname@example.org We all make mistakes. Good luck, and happy programming!