stembera Posted January 31, 2012 Report Share Posted January 31, 2012 Dear ladies and gentlemen, my customer made a mistake when using Remote Operator. He unintentionally entered a system menu and subsequently clicked to "Touch screen calibration". The text "Not supported" appeared on Remote Operator screen and I did not find any way to get back to user displays. Please tell me if there is a possibility to block a touch screen calibration for remote users or if there is a escape from that trap. Thank you for advice, Michal Quote Link to comment Share on other sites More sharing options...
AlexUT Posted February 1, 2012 Report Share Posted February 1, 2012 Hi Michal, Please provide more information to give you better advice. OPLC model, for example, versions of Windows, VisiLogic, Remote Operator, system software versions. B.R. Quote Link to comment Share on other sites More sharing options...
stembera Posted February 1, 2012 Author Report Share Posted February 1, 2012 Hi Michal, Please provide more information to give you better advice. OPLC model, for example, versions of Windows, VisiLogic, Remote Operator, system software versions. B.R. I am sorry, I forgot to provide the technical data: The Vision model is V1040, hardware rev. A, SN LP0100594, OS version 3.3(20). The program was created under the VisiLogic 9.3.1, version of Remote Operator is 1.0.30 (the newest one, I hope). That issue I observed for the first time from the DELL laptop computer with OS MS Windows 7 Pro CZ. Thank you for cooperation, Michal Quote Link to comment Share on other sites More sharing options...
Saragani Posted February 3, 2012 Report Share Posted February 3, 2012 I know that you can set the time you need to touch the screen in order to get into the Info (and as much as I recall, you can even disable it), so you can disable by this way also the access to the calibration. I don't remember any SB to SI that disables only the calibration (But I'm sure that our support knows better, and there are also documents about those SBs/SIs). Either way, I'm not sure that it is possible to block touch screen calibration or info only for remote users. Quote Link to comment Share on other sites More sharing options...
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