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Program stuck in "Alarm Manager"

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Hi,
We have a very serious problem and is that randomly the program stays in the alarm manager and  does not respond to any button with the inability to return to the screens of the main program.

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Hi,

Are you referring to the Alarm Summary ?

How are you calling the Alarm Summary display? (using action or from the banner)

Please send a mail to support@unitronics.com including the application and we will test it.

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Yes, It's Alarm Summary.

Calling Alarm Summary is using banner. There are no  action calls from the program.

We try to erase and recognize all the alarms and then hangs the screen but the control still works.

 This failure occurs randomly (rarely)
I will consult my client to see if it is possible to send them the application program.

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