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Root element is missing


gator1978

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I am having trouble with the remote operatior. I am having to uninstall and re-download the remote operator everytime i open the program. If i try to save the settings it gives me an error of (ROOT ELEMENT IS MISSING). A little background of how it started i had the operator running and we had a power outage, I had re-download the remote operator and visilogic i had lost both for some reason. Does anyone have any suggestions.

Thanks, G

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Hi,

1) Please uninstall Remote Operator, then go to C:\Program Files\Unitronics\Remote Operator\ and Archive (Zip) it's content to a file.

2) Place the file somewhere safe (Like desktop).

3) Delete the Remote Operator Folder.

4) Install Remote Operator again.

5) If the problem is solved then attach the Zip file to this thread. If the forum doesn't allow you to attach it (for example because the file is too big) then email it to Unitronics Support and ask them to forward it to Saragani with a reference to this thread (so I'll know what the mail is about).

6) If the problem was notsolved then post here again saying that you still get the "Root Element is Missing" and I'll see how we can continue with the debug.

Btw, does the error happens when you try to save a specific UR2 file (for example you opened a UR2 file, made some changes and then saved it)?

Or does the error happens no matter what you try to save (even a new project)?

Thanks

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Now I am getting (The ur2 file you've tried to open does not exist) when I open the remote operator for the first time after downloading it. Here is some more info on the (Root element is missing). I've tried what it has requested and even re-installed my adobe with a newer version.

See the end of this message for details on invoking

just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************

System.Xml.XmlException: Root element is missing.

at System.Xml.XmlTextReaderImpl.Throw(Exception e)

at System.Xml.XmlTextReaderImpl.ThrowWithoutLineInfo(String res)

at System.Xml.XmlTextReaderImpl.ParseDocumentContent()

at System.Xml.XmlTextReaderImpl.Read()

at System.Xml.Linq.XDocument.Load(XmlReader reader, LoadOptions options)

at System.Xml.Linq.XDocument.Load(String uri, LoadOptions options)

at System.Xml.Linq.XDocument.Load(String uri)

at Remote_Operator.RecentsManager.appendRecentToXML(String filePath)

at Remote_Operator.RecentsManager.AddRecent(String filePath)

at Remote_Operator.MainView.prvOpen(String filePath)

at Remote_Operator.MainView.MainView_Load(Object sender, EventArgs e)

at System.EventHandler.Invoke(Object sender, EventArgs e)

at System.Windows.Forms.Form.OnLoad(EventArgs e)

at System.Windows.Forms.Form.OnCreateControl()

at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)

at System.Windows.Forms.Control.CreateControl()

at System.Windows.Forms.Control.WmShowWindow(Message& m)

at System.Windows.Forms.Control.WndProc(Message& m)

at System.Windows.Forms.ScrollableControl.WndProc(Message& m)

at System.Windows.Forms.ContainerControl.WndProc(Message& m)

at System.Windows.Forms.Form.WmShowWindow(Message& m)

at System.Windows.Forms.Form.WndProc(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)

at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)

at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

************** Loaded Assemblies **************

mscorlib

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.3603 (GDR.050727-3600)

CodeBase: file:///c:/WINDOWS/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll

----------------------------------------

Remote Operator

Assembly Version: 1.0.20.0

Win32 Version: 1.0.20.0

CodeBase: file:///C:/Program%20Files/Unitronics/Remote%20Operator/Remote%20Operator.exe

----------------------------------------

System

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.3614 (GDR.050727-3600)

CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll

----------------------------------------

System.Windows.Forms

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)

CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll

----------------------------------------

System.Drawing

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)

CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll

----------------------------------------

System.Configuration

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)

CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll

----------------------------------------

System.Xml

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.3082 (QFE.050727-3000)

CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll

----------------------------------------

Infragistics2.Win.UltraWinToolbars.v9.2

Assembly Version: 9.2.20092.2072

Win32 Version: 9.2.20092.2072

CodeBase: file:///C:/Program%20Files/Unitronics/Remote%20Operator/Libraries/Infragistics2.Win.UltraWinToolbars.v9.2.DLL

----------------------------------------

Infragistics2.Win.v9.2

Assembly Version: 9.2.20092.2072

Win32 Version: 9.2.20092.2072

CodeBase: file:///C:/Program%20Files/Unitronics/Remote%20Operator/Libraries/Infragistics2.Win.v9.2.DLL

----------------------------------------

Infragistics2.Shared.v9.2

Assembly Version: 9.2.20092.2072

Win32 Version: 9.2.20092.2072

CodeBase: file:///C:/Program%20Files/Unitronics/Remote%20Operator/Libraries/Infragistics2.Shared.v9.2.DLL

----------------------------------------

Infragistics2.Win.UltraWinExplorerBar.v9.2

Assembly Version: 9.2.20092.2072

Win32 Version: 9.2.20092.2072

CodeBase: file:///C:/Program%20Files/Unitronics/Remote%20Operator/Libraries/Infragistics2.Win.UltraWinExplorerBar.v9.2.DLL

----------------------------------------

Infragistics2.Win.UltraWinDock.v9.2

Assembly Version: 9.2.20092.2072

Win32 Version: 9.2.20092.2072

CodeBase: file:///C:/Program%20Files/Unitronics/Remote%20Operator/Libraries/Infragistics2.Win.UltraWinDock.v9.2.DLL

----------------------------------------

Infragistics2.Win.UltraWinTabbedMdi.v9.2

Assembly Version: 9.2.20092.2072

Win32 Version: 9.2.20092.2072

CodeBase: file:///C:/Program%20Files/Unitronics/Remote%20Operator/Libraries/Infragistics2.Win.UltraWinTabbedMdi.v9.2.DLL

----------------------------------------

Infragistics2.Win.UltraWinStatusBar.v9.2

Assembly Version: 9.2.20092.2072

Win32 Version: 9.2.20092.2072

CodeBase: file:///C:/Program%20Files/Unitronics/Remote%20Operator/Libraries/Infragistics2.Win.UltraWinStatusBar.v9.2.DLL

----------------------------------------

System.Design

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)

CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Design/2.0.0.0__b03f5f7f11d50a3a/System.Design.dll

----------------------------------------

Accessibility

Assembly Version: 2.0.0.0

Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)

CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/Accessibility/2.0.0.0__b03f5f7f11d50a3a/Accessibility.dll

----------------------------------------

System.Xml.Linq

Assembly Version: 3.5.0.0

Win32 Version: 3.5.30729.1 built by: SP

CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Xml.Linq/3.5.0.0__b77a5c561934e089/System.Xml.Linq.dll

----------------------------------------

System.Core

Assembly Version: 3.5.0.0

Win32 Version: 3.5.30729.1 built by: SP

CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Core/3.5.0.0__b77a5c561934e089/System.Core.dll

----------------------------------------

Unitronics.RemoteOperator

Assembly Version: 1.0.0.14

Win32 Version: 1.0.0.14

CodeBase: file:///C:/Program%20Files/Unitronics/Remote%20Operator/Libraries/Unitronics.RemoteOperator.DLL

----------------------------------------

Unitronics.ComDriver

Assembly Version: 1.0.0.31

Win32 Version: 1.0.0.31

CodeBase: file:///C:/Program%20Files/Unitronics/Remote%20Operator/Libraries/Unitronics.ComDriver.DLL

----------------------------------------

Infragistics2.Win.Misc.v9.2

Assembly Version: 9.2.20092.2072

Win32 Version: 9.2.20092.2072

CodeBase: file:///C:/Program%20Files/Unitronics/Remote%20Operator/Libraries/Infragistics2.Win.Misc.v9.2.DLL

----------------------------------------

Xceed.Zip

Assembly Version: 3.7.8577.11540

Win32 Version: 3.7.8577.11540

CodeBase: file:///C:/Program%20Files/Unitronics/Remote%20Operator/Libraries/Xceed.Zip.DLL

----------------------------------------

Xceed.Compression.Formats

Assembly Version: 3.7.8577.11540

Win32 Version: 3.7.8577.11540

CodeBase: file:///C:/Program%20Files/Unitronics/Remote%20Operator/Libraries/Xceed.Compression.Formats.DLL

----------------------------------------

Xceed.Compression

Assembly Version: 3.7.8577.11540

Win32 Version: 3.7.8577.11540

CodeBase: file:///C:/Program%20Files/Unitronics/Remote%20Operator/Libraries/Xceed.Compression.DLL

----------------------------------------

Xceed.FileSystem

Assembly Version: 3.7.8577.11540

Win32 Version: 3.7.8577.11540

CodeBase: file:///C:/Program%20Files/Unitronics/Remote%20Operator/Libraries/Xceed.FileSystem.DLL

----------------------------------------

w5q_q63v

Assembly Version: 1.0.20.0

Win32 Version: 2.0.50727.3614 (GDR.050727-3600)

CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll

----------------------------------------

************** JIT Debugging **************

To enable just-in-time (JIT) debugging, the .config file for this

application or computer (machine.config) must have the

jitDebugging value set in the system.windows.forms section.

The application must also be compiled with debugging

enabled.

For example:

<configuration>

<system.windows.forms jitDebugging="true" />

</configuration>

When JIT debugging is enabled, any unhandled exception

will be sent to the JIT debugger registered on the computer

rather than be handled by this dialog box.

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Another thing you can try is going to:

C:\Documents and Settings\YOUR_USER_NAME\Local Settings\Application Data\Unitronics

You should see there folders in names like:

Remote_Operator.exe_Url_h24lo2y04scc1aib0blupoaazuuwi33u

if Delete those folders, it will clear your "project to open when Remote Operator starts" which is what happens when you start Remote Operator.

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