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V1210 - IOS and Android

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PLC:  V1210, Hardware:   A, OS v3.4,  Boot Ver: 2.2(11), BinLib v0-3.10(03), Factory boot: 1.3(07)

Win10 connecting works fine, android - sometimes, IOS - never. all are connecting through VPN. do get a message:

unitronics operand start address and end address must be non-negative and less than the operand count on the PLC

Any help would be appreciated!

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