UniLogic: HMI Design Inspiration

I have written a project for a Unitronics US5-B10-T42 PLC. I have been able to get all of my features to work except for 1 very simple item that should be a no brainer. I have a counter that is supposed to keep track of all cycles for the history of the machine. I have attached the details below. Even though I have checked the "retain" box each time power is removed the counter resets. Please note as well that I was also getting a RTC error each time I connected to this plc until I did some troubleshooting and found that the battery was dead in this brand new PLC. Once I changed to a new battery the RTC error disappeared but my counter still will not "retain" its value Any help will be greatly appreciated

Is it possible to open a .Prbk file. 

I've realized that the font "Noto Serif Thai" bold was at fault.  Other fonts show up on the hmi just like they do on pc, except that one. Noto Serif likes to go wide.   HMI model used: USP-104-x10

I think this isn't modbus. When you look at the request string you must send, this appears to me that isn't modbus... You can try to communicate with message composer modbus requests are like this 

video https://www.youtube.com/watch?v=3_JZxhC9IQI