V700 Posted March 9 Report Share Posted March 9 Hello I am downloading the program to the hmi and it works fine but after i restart it I get this screen in the photo. I ve tried a simple download and burned download also. The hmi is brand new and the battery as well. I have tried it and to a second one but I get the same thing. Link to comment Share on other sites More sharing options...
MVP 2023 kratmel Posted March 9 MVP 2023 Report Share Posted March 9 5 hours ago, V700 said: The hmi is brand new and the battery as well Do you test battery voltage? New battery voltage must be approx 3.2V. Please check via Visiologic SB8. If SB8=1 and battery voltage above 3V - PLC must be replaced by distributor. P.S. Please set time in PLC via Visilogic Communication menu. Restart PLC = check RTC for present time. I see may 2022 on image. Link to comment Share on other sites More sharing options...
MVP 2023 Ausman Posted March 9 MVP 2023 Report Share Posted March 9 As well, ensure you have read Help about downloading. If the battery is ok and you still have failure, you could perhaps see if saving it permanently to the PLC works. If you want the PLC to retain the program in flash, you need to at least be doing the following: Read help to fully understand all the differences. cheers, Aus Link to comment Share on other sites More sharing options...
V700 Posted March 10 Author Report Share Posted March 10 Battery voltage 3.3V ✅ Download ✅ Download All&Burn ✅ Set time and date from pc ✅ I will try the SB8. In one of the hmi’s that I tried to load the program, update of the O.S was needed but not in the second one. It’s a little bit weird that both of them have the same issue, so I think there’s something wrong with the downloading procedure. Do I need the latest version of Visilogic maybe? Link to comment Share on other sites More sharing options...
kvlada Posted March 10 Report Share Posted March 10 Always use latest version of VisiLogic. Link to comment Share on other sites More sharing options...
MVP 2023 Ausman Posted March 10 MVP 2023 Report Share Posted March 10 Sorry, I missed that you had already said "burned". re Latest version, updating might upset an existing program's operation. I'd stick with the version you made your project on, until you iron out what your issue is. In the bottom left of the Visilogic window you can usually see progress through the download. Is this actually happening? It shows the type of connection, name of unit, and % progress etc. How are you doing the connection? Cables DO fail for no reason. If serial, on the PC are you using a usb converter or a native com port? And if serial have you tried another cable and adapter? cheers, Aus Link to comment Share on other sites More sharing options...
V700 Posted March 11 Author Report Share Posted March 11 Serial connection through micro usb cable. I downloaded the same program from the same pc to an old hmi V700 that I have in my test bench that is more than 5 years old and is working fine. I believe there’s a conflict between the program version and the o/s of the screen. Visilogic version now: 9.9.00 Program creation version: 9:8:90 Latest saved version:9:8:96 O/S version: 4.12 (38) Link to comment Share on other sites More sharing options...
MVP 2023 kratmel Posted March 11 MVP 2023 Report Share Posted March 11 For the experiment, I used a new V700 out of the box. Using the STOP - DOWNLOAD - RESET option, I downloaded an example from Visilogic 9.8.65. After turning off the power - everything is OK, the project remained in memory. I took out the battery and made sure that the project was lost. I uploaded the project with the DOWNLOAD ALL and BURN option. I took out, waited and put back the battery - the project remained in place. I took out the battery and after waiting - turned on the panel - the project is in place. So we can conclude that something is wrong with your panels and you should contact the distributor. P.S. For the test, I recommend using the stable version 9.8.65 and the firmware from this version. It is also interesting how SB8 behaves. However, I suspect that your new panels may have a newer hardware version than mine new and 9.8.65 may not support it (but that's just my guess). 1 Link to comment Share on other sites More sharing options...
V700 Posted March 13 Author Report Share Posted March 13 I changed both batteries and everything works fine. I tried the old version of the visilogic and the new one and both execute the download. Thanks to all of you! Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now