Nikola Gramatikov Posted June 9, 2016 Report Posted June 9, 2016 Hello, I have very strange problems starting UniLogic 1.17 Rev 58/ I use windows 10. The program stucks on "Loading Components". I tried to reinstall it couple of times + tried to install older version - The same issue. where is the problem? please help. Best wishes, eng. Nikola gramatikov
Saragani Posted June 9, 2016 Report Posted June 9, 2016 We would like to have a remote session to your computer in order to investigate the issue, In the meanwhile, you can go to: %programdata%\Unitronics\UniLogic\Temp\ErrorData\ There should be either zip file or several files (text files and maybe an image). If there isn't any file in that folder (the date and time of the files should be from the last time UniLogic crashed), then there is nothing you can post right not in order to help me understand what's wrong. If there are files, then look for information.txt Post its content here.
Nikola Gramatikov Posted June 14, 2016 Author Report Posted June 14, 2016 Hello, Sorry but i was traveling and now seeng the post. There is nothing in appdata folders - there is no temp folder and etc. except RecentFiles.xml, UserOptions.xml Lets arange some remote sesion to see whats going on. (write me on PM Best wishes, eng. Nikola Gramatikov
Saragani Posted June 15, 2016 Report Posted June 15, 2016 Not AppData, but ProgramData Contact our support by either email or phone call and they will arrange a remote session with a schedule that suitable for all of us. 10x
Nikola Gramatikov Posted June 15, 2016 Author Report Posted June 15, 2016 OK I will contact the support. PS: Theres nothing in Program Data >> Unitronics\UniLogic\Temp\
Erwin Posted September 12, 2016 Report Posted September 12, 2016 What was the final sollution? We have the same problem.
Saragani Posted September 12, 2016 Report Posted September 12, 2016 I don't remember what was the exact problem. You might have a different problem. This can only be determined with a remote session.
RUEY SHIN Posted September 17, 2016 Report Posted September 17, 2016 Hi , After PC updated to Windows 10, version 1607 (window 10 force update), the UniLogic not working at all, Stop at splash screen, after Loading Notifier > Loading Components... No matter uninstall reinstall still the same problem exist. I have done some research said that might be related to Window UAC, and some components of the UniLogic is shared with the windows .net class and might be access denied by window 10. *P.S. already disable window firewall and make firewall recognize Unilogic. Previous window 10 version is fine with Unilogic after turn Off firewall. Below is the error log found on PC C:\User\AppData\Local\Microsoft\Microsoft SQL Server Local DB\Instances\UNILOGIC Error : 2016-09-06 00:40:44.60 Server Microsoft SQL Server 2012 (SP1) - 11.0.3000.0 (X64) Oct 19 2012 13:38:57 Copyright (c) Microsoft Corporation Express Edition (64-bit) on Windows NT 6.2 <X64> (Build 9200: ) 2016-09-06 00:40:44.60 Server (c) Microsoft Corporation. 2016-09-06 00:40:44.60 Server All rights reserved. 2016-09-06 00:40:44.60 Server Server process ID is 10256. 2016-09-06 00:40:44.60 Server System Manufacturer: 'ASUSTeK COMPUTER INC.', System Model: 'X555LDB'. 2016-09-06 00:40:44.60 Server Authentication mode is MIXED. 2016-09-06 00:40:44.60 Server Logging SQL Server messages in file 'C:\Users\SHIN-CRS\AppData\Local\Microsoft\Microsoft SQL Server Local DB\Instances\UNILOGIC\error.log'. 2016-09-06 00:40:44.60 Server The service account is 'SHIN-CRS-PC\SHIN-CRS'. This is an informational message; no user action is required. 2016-09-06 00:40:44.60 Server Command Line Startup Parameters: -c -S "MSSQL11E.LOCALDB" -s "LOCALDB#583EBAD3" -d "C:\Users\SHIN-CRS\AppData\Local\Microsoft\Microsoft SQL Server Local DB\Instances\UNILOGIC\master.mdf" -l "C:\Users\SHIN-CRS\AppData\Local\Microsoft\Microsoft SQL Server Local DB\Instances\UNILOGIC\mastlog.ldf" -e "C:\Users\SHIN-CRS\AppData\Local\Microsoft\Microsoft SQL Server Local DB\Instances\UNILOGIC\error.log" 2016-09-06 00:40:44.73 Server SQL Server detected 1 sockets with 2 cores per socket and 4 logical processors per socket, 4 total logical processors; using 4 logical processors based on SQL Server licensing. This is an informational message; no user action is required. 2016-09-06 00:40:44.73 Server SQL Server is starting at normal priority base (=7). This is an informational message only. No user action is required. 2016-09-06 00:40:44.73 Server Detected 12187 MB of RAM. This is an informational message; no user action is required. 2016-09-06 00:40:44.73 Server Using conventional memory in the memory manager. 2016-09-06 00:40:44.78 Server Node configuration: node 0: CPU mask: 0x000000000000000f:0 Active CPU mask: 0x000000000000000f:0. This message provides a description of the NUMA configuration for this computer. This is an informational message only. No user action is required. 2016-09-06 00:40:44.78 Server Using dynamic lock allocation. Initial allocation of 2500 Lock blocks and 5000 Lock Owner blocks per node. This is an informational message only. No user action is required. 2016-09-06 00:40:44.79 Server Software Usage Metrics is disabled. 2016-09-06 00:40:44.79 spid7s Starting up database 'master'. 2016-09-06 00:40:44.90 Server CLR version v4.0.30319 loaded. 2016-09-06 00:40:44.94 Server Common language runtime (CLR) functionality initialized using CLR version v4.0.30319 from C:\Windows\Microsoft.NET\Framework64\v4.0.30319\. 2016-09-06 00:40:45.12 spid7s SQL Server Audit is starting the audits. This is an informational message. No user action is required. 2016-09-06 00:40:45.12 spid7s SQL Server Audit has started the audits. This is an informational message. No user action is required. 2016-09-06 00:40:45.15 spid7s SQL Trace ID 1 was started by login "sa". 2016-09-06 00:40:45.15 spid7s Server name is 'SHIN-CRS-PC\LOCALDB#583EBAD3'. This is an informational message only. No user action is required. 2016-09-06 00:40:45.16 spid11s Server local connection provider is ready to accept connection on [ \\.\pipe\LOCALDB#583EBAD3\tsql\query ]. 2016-09-06 00:40:45.16 spid11s Dedicated administrator connection support was not started because it is disabled on this edition of SQL Server. If you want to use a dedicated administrator connection, restart SQL Server using the trace flag 7806. This is an informational message only. No user action is required. 2016-09-06 00:40:45.16 spid11s SQL Server is now ready for client connections. This is an informational message; no user action is required. 2016-09-06 00:40:45.17 spid7s Failed to verify Authenticode signature on DLL 'C:\Program Files\Microsoft SQL Server\110\LocalDB\Binn\\ftimport.dll'. 2016-09-06 00:40:45.17 spid9s Starting up database 'mssqlsystemresource'. 2016-09-06 00:40:45.20 spid9s The resource database build version is 11.00.3000. This is an informational message only. No user action is required. 2016-09-06 00:40:45.27 spid7s Starting up database 'msdb'. 2016-09-06 00:40:45.64 spid9s Starting up database 'model'. 2016-09-06 00:40:45.93 spid9s Clearing tempdb database. 2016-09-06 00:40:46.17 spid9s Starting up database 'tempdb'. 2016-09-06 00:40:46.28 spid15s The Service Broker endpoint is in disabled or stopped state. 2016-09-06 00:40:46.28 spid15s The Database Mirroring endpoint is in disabled or stopped state. 2016-09-06 00:40:46.33 spid15s Service Broker manager has started. 2016-09-06 00:40:46.84 spid7s Recovery is complete. This is an informational message only. No user action is required. 2016-09-06 00:45:46.84 Server The RANU instance is terminating in response to its internal time out. This is an informational message only. No user action is required. 2016-09-06 00:45:46.85 spid10s SQL Trace was stopped due to server shutdown. Trace ID = '1'. This is an informational message only; no user action is required. Error 1: 2016-09-06 00:40:35.25 Server Microsoft SQL Server 2012 (SP1) - 11.0.3000.0 (X64) Oct 19 2012 13:38:57 Copyright (c) Microsoft Corporation Express Edition (64-bit) on Windows NT 6.2 <X64> (Build 9200: ) 2016-09-06 00:40:35.25 Server (c) Microsoft Corporation. 2016-09-06 00:40:35.25 Server All rights reserved. 2016-09-06 00:40:35.25 Server Server process ID is 8688. 2016-09-06 00:40:35.25 Server System Manufacturer: 'ASUSTeK COMPUTER INC.', System Model: 'X555LDB'. 2016-09-06 00:40:35.25 Server Authentication mode is MIXED. 2016-09-06 00:40:35.25 Server Logging SQL Server messages in file 'C:\Users\SHIN-CRS\AppData\Local\Microsoft\Microsoft SQL Server Local DB\Instances\UNILOGIC\error.log'. 2016-09-06 00:40:35.25 Server The service account is 'SHIN-CRS-PC\SHIN-CRS'. This is an informational message; no user action is required. 2016-09-06 00:40:35.25 Server Command Line Startup Parameters: -m -K -T 1617 -w 5 -c -S "MSSQL11E.LOCALDB" -s "LOCALDB#39013790" -d "C:\Users\SHIN-CRS\AppData\Local\Microsoft\Microsoft SQL Server Local DB\Instances\UNILOGIC\master.mdf" -l "C:\Users\SHIN-CRS\AppData\Local\Microsoft\Microsoft SQL Server Local DB\Instances\UNILOGIC\mastlog.ldf" -e "C:\Users\SHIN-CRS\AppData\Local\Microsoft\Microsoft SQL Server Local DB\Instances\UNILOGIC\error.log" 2016-09-06 00:40:35.52 Server SQL Server detected 1 sockets with 2 cores per socket and 4 logical processors per socket, 4 total logical processors; using 4 logical processors based on SQL Server licensing. This is an informational message; no user action is required. 2016-09-06 00:40:35.52 Server SQL Server is starting at normal priority base (=7). This is an informational message only. No user action is required. 2016-09-06 00:40:35.52 Server Detected 12187 MB of RAM. This is an informational message; no user action is required. 2016-09-06 00:40:35.52 Server Using conventional memory in the memory manager. 2016-09-06 00:40:35.61 Server Node configuration: node 0: CPU mask: 0x000000000000000f:0 Active CPU mask: 0x000000000000000f:0. This message provides a description of the NUMA configuration for this computer. This is an informational message only. No user action is required. 2016-09-06 00:40:35.63 Server Using dynamic lock allocation. Initial allocation of 2500 Lock blocks and 5000 Lock Owner blocks per node. This is an informational message only. No user action is required. 2016-09-06 00:40:35.64 Server Database Mirroring Transport is disabled in the endpoint configuration. 2016-09-06 00:40:35.64 Server Software Usage Metrics is disabled. 2016-09-06 00:40:35.64 spid6s Warning ****************** 2016-09-06 00:40:35.64 spid6s SQL Server started in single-user mode. This an informational message only. No user action is required. 2016-09-06 00:40:35.64 spid6s Starting up database 'master'. 2016-09-06 00:40:35.67 spid6s The tail of the log for database master is being rewritten to match the new sector size of 4096 bytes. 512 bytes at offset 347648 in file C:\Users\SHIN-CRS\AppData\Local\Microsoft\Microsoft SQL Server Local DB\Instances\UNILOGIC\mastlog.ldf will be written. 2016-09-06 00:40:35.73 Server CLR version v4.0.30319 loaded. 2016-09-06 00:40:35.76 Server Common language runtime (CLR) functionality initialized using CLR version v4.0.30319 from C:\Windows\Microsoft.NET\Framework64\v4.0.30319\. 2016-09-06 00:40:35.91 spid6s The password regeneration attempt for SA was successful. 2016-09-06 00:40:35.92 spid6s SQL Server Audit is starting the audits. This is an informational message. No user action is required. 2016-09-06 00:40:35.92 spid6s SQL Server Audit has started the audits. This is an informational message. No user action is required. 2016-09-06 00:40:35.97 spid6s SQL Trace ID 1 was started by login "sa". 2016-09-06 00:40:35.97 spid6s Server name is 'SHIN-CRS-PC\LOCALDB#39013790'. This is an informational message only. No user action is required. 2016-09-06 00:40:35.98 spid6s Failed to verify Authenticode signature on DLL 'C:\Program Files\Microsoft SQL Server\110\LocalDB\Binn\\ftimport.dll'. 2016-09-06 00:40:35.98 spid9s Starting up database 'mssqlsystemresource'. 2016-09-06 00:40:35.98 spid11s Password policy update was successful. 2016-09-06 00:40:35.99 spid11s The service master key regeneration was successful. 2016-09-06 00:40:35.99 spid11s Server local connection provider is ready to accept connection on [ \\.\pipe\LOCALDB#39013790\tsql\query ]. 2016-09-06 00:40:35.99 spid11s Dedicated administrator connection support was not started because it is disabled on this edition of SQL Server. If you want to use a dedicated administrator connection, restart SQL Server using the trace flag 7806. This is an informational message only. No user action is required. 2016-09-06 00:40:36.00 spid9s The resource database build version is 11.00.3000. This is an informational message only. No user action is required. 2016-09-06 00:40:36.55 spid6s Starting up database 'msdb'. 2016-09-06 00:40:36.64 spid6s The tail of the log for database msdb is being rewritten to match the new sector size of 4096 bytes. 3072 bytes at offset 50176 in file C:\Users\SHIN-CRS\AppData\Local\Microsoft\Microsoft SQL Server Local DB\Instances\UNILOGIC\MSDBLog.ldf will be written. 2016-09-06 00:40:36.64 spid9s Starting up database 'model'. 2016-09-06 00:40:36.71 spid9s The tail of the log for database model is being rewritten to match the new sector size of 4096 bytes. 3072 bytes at offset 58368 in file C:\Users\SHIN-CRS\AppData\Local\Microsoft\Microsoft SQL Server Local DB\Instances\UNILOGIC\modellog.ldf will be written. 2016-09-06 00:40:36.90 spid9s Clearing tempdb database. 2016-09-06 00:40:37.15 spid9s Starting up database 'tempdb'. 2016-09-06 00:40:37.32 spid6s Database 'master' is upgrading script 'u_tables.sql' from level 502 to level 569. 2016-09-06 00:40:37.32 spid6s Starting u_Tables.SQL at 06 Sep 2016 00:40:37:323 2016-09-06 00:40:37.32 spid6s This file creates all the system tables in master. 2016-09-06 00:40:37.34 spid6s drop view spt_values .... 2016-09-06 00:40:37.36 spid6s Creating view 'spt_values'. 2016-09-06 00:40:38.08 spid6s drop table spt_monitor .... 2016-09-06 00:40:38.11 spid6s Creating 'spt_monitor'. 2016-09-06 00:40:38.11 spid6s Grant Select on spt_monitor 2016-09-06 00:40:38.11 spid6s Insert into spt_monitor .... 2016-09-06 00:40:38.26 spid6s Finishing at 06 Sep 2016 00:40:38:263 2016-09-06 00:40:38.29 spid6s Database 'master' is upgrading script 'ProvisionAgentIdentity.sql' from level 184551476 to level 184552376. 2016-09-06 00:40:38.55 spid6s Database 'master' is upgrading script 'no_op.sql' from level 184551476 to level 184552376. 2016-09-06 00:40:38.55 spid6s ----------------------------------------- 2016-09-06 00:40:38.55 spid6s Starting execution of dummy.sql 2016-09-06 00:40:38.55 spid6s ----------------------------------------- 2016-09-06 00:40:38.56 spid6s Database 'master' is upgrading script 'repl_upgrade.sql' from level 184551476 to level 184552376. 2016-09-06 00:40:38.56 spid6s Executing replication upgrade scripts. 2016-09-06 00:40:38.60 spid6s Attempting to load library 'xpstar.dll' into memory. This is an informational message only. No user action is required. 2016-09-06 00:40:38.60 spid6s Using 'xpstar.dll' version '2011.110.3000' to execute extended stored procedure 'xp_instance_regread'. This is an informational message only; no user action is required. 2016-09-06 00:40:38.60 spid6s Replication feature is not installed. Upgrade scripts will not be run. 2016-09-06 00:40:39.02 spid6s SQL Server is now ready for client connections. This is an informational message; no user action is required. 2016-09-06 00:40:39.05 spid6s Recovery is complete. This is an informational message only. No user action is required. 2016-09-06 00:40:39.07 spid51 .NET Framework runtime has been stopped. 2016-09-06 00:40:39.25 spid51 Server shut down by request from login SHIN-CRS-PC\SHIN-CRS. 2016-09-06 00:40:39.25 spid51 SQL Trace was stopped due to server shutdown. Trace ID = '1'. This is an informational message only; no user action is required.
Saragani Posted September 18, 2016 Report Posted September 18, 2016 We'll need a remote session. I'm not sure if the problem is even with the SQL Server. Which version of UniLogic are you running?
RUEY SHIN Posted September 18, 2016 Report Posted September 18, 2016 Previously I use version 1.17.73. Now I see there is ver 1.18.37 available for download. But still same error happen.
Saragani Posted September 18, 2016 Report Posted September 18, 2016 Contact our support for scheduling a remote session. In the meanwhile, do you get any error when you write the following in the Command prompt? SQLLocalDB start unilogic And SQLLocalDB i Unilogic Can you also check %programdata%\unitronics\unilogic\Temp\ErrorData\ ? If UniLogic was able to collect crash report, then it will be in that folder (look at the time and date to make sure that it is not an old crash report, but a relevant one). Thanks.
RUEY SHIN Posted September 18, 2016 Report Posted September 18, 2016 No Error Data found under %programdata%\unitronics\unilogic\Temp\ErrorData\ Command prompt was ok, no error.
Saragani Posted September 18, 2016 Report Posted September 18, 2016 So we need a remote session in order to find out what fails.
RUEY SHIN Posted September 19, 2016 Report Posted September 19, 2016 How to start the remote session?
Saragani Posted September 19, 2016 Report Posted September 19, 2016 You need to contact our support and they will schedule a remote session and will instruct you.
RUEY SHIN Posted September 22, 2016 Report Posted September 22, 2016 Thanks for helping ! May I know who should I contact or how can I contact the support person ?
Saragani Posted September 22, 2016 Report Posted September 22, 2016 Contact support@unitronics.com or call them: +972 3 977 88 88
Robin P Posted November 22, 2016 Report Posted November 22, 2016 I have a similar problem in loading UniLogic 1.18.41 on my laptop. Was there a successful resolution to Ruey Shin's problem? Regards - Robin Proctor
Saragani Posted November 23, 2016 Report Posted November 23, 2016 I don't remember. You should contact support as well, so me or someone else from the R&D will take a look at your computer. It is most likely the SQL Server not working properly.
Erik Cadena Posted January 2, 2018 Report Posted January 2, 2018 Tengo el mismo problema que Nikola Gramatikov No se como es que se soluciono y de esta pantalla no pasa el programa
Saragani Posted January 3, 2018 Report Posted January 3, 2018 Download the attached Rar file, and extract the files to UniLogic installation directory. This means that the "UniLogic Diagnostics.exe" (and all the other files) must be placed in the same directory where "Unitronics.Shell.UI.exe" is located (usually at: "C:\Program Files (x86)\Unitronics\UniLogic\") After you've extracted the files, run "UniLogic Diagnostics.exe" and click on Diagnose. Most chances that it will show "SQL Instance" as one that has problems. In case it find problems, the "Fix" button will become enabled. Click on Fix, and the program will attempt to fix the problem, and then it will re-diagnose the problems to confirm that they are fixed. Please tell me what problems it found . Also tell me if it managed to fix the problem that you're experiencing with UniLogic (that it is stuck in loading components). Thanks. UniLogic Diagnostics.rar 4 2
Vrec Posted January 15, 2018 Report Posted January 15, 2018 Hi, I had the same problem with 1.22 rev13 on Win10 with "SQL Instance" and applied the same solution this morning. Now it's ok Thanks
Mousemania Posted January 18, 2018 Report Posted January 18, 2018 Hello, I'm having the same issue with 1.22 rev 13 and ran the suggested diagnostics. It shows there is an issue with the SQL server and instance, but the fix button does not seem to do anything. It is enabled, but nothing happens when I press it. Any advice?
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