Jay12 Posted March 13, 2011 Report Share Posted March 13, 2011 Hello, I currently have a VISION 350 series OPLC that came wiyth software version 8.0 and am trying to use the version 9 Visilogic software. When running the wizard to communicate with the OPLC, I check the current information and the OPLC has O/S version 0.0. The OPLC currently displays a red screen and " Factory Boot Boot Error 00.1.003.01" on the top. Has anyone seen this before? Also, I get an error when trying to update the files with the wizzard. I tried to do an advanced upadte but that doesnt work either. Help will be appreciated, Thanks Jay Quote Link to comment Share on other sites More sharing options...
R.Mozes Posted March 13, 2011 Report Share Posted March 13, 2011 Dear Jay, Such PLC reaction may occurs as a results of incompatibility system files versions in VisiLogic or communication interruption. Please use the latest VisiLogic V9.0.1 (Download) and try as follow: 1. Turn off the PLC and use it as standalone ( Disconnect expansion ,Ethernet….) 2. Touch and hold the screen 3. Power on while screen touched 4. Touch twice in Bootstrap screen 5. Update the O/S from the web in help menu and download to the PLC by using 115200 baud rate and 2sec time out 6. Download empty application to the controller I hope it helps! Quote Link to comment Share on other sites More sharing options...
Jay12 Posted March 13, 2011 Author Report Share Posted March 13, 2011 Dear Jay, Such PLC reaction may occurs as a results of incompatibility system files versions in VisiLogic or communication interruption. Please use the latest VisiLogic V9.0.1 (Download) and try as follow: 1. Turn off the PLC and use it as standalone ( Disconnect expansion ,Ethernet….) 2. Touch and hold the screen 3. Power on while screen touched 4. Touch twice in Bootstrap screen 5. Update the O/S from the web in help menu and download to the PLC by using 115200 baud rate and 2sec time out 6. Download empty application to the controller I hope it helps! Hello, I have tried these steps and I am still unable to update the o/s or boot file. The only thing I can program is the bin lib. When I installed the bin lib with visilogic 8, the screen went from red to black and i still have the "factory boot error" at the top. I am also have trouble with getting to the Bootstrap screen, i do not go into a different screen when in "bootstrap." Quote Link to comment Share on other sites More sharing options...
R.Mozes Posted March 14, 2011 Report Share Posted March 14, 2011 Hello, Please use the latest VisiLogic V9.0.1 (Download) and then let me know if it helps. Cheers, Quote Link to comment Share on other sites More sharing options...
Jay12 Posted March 18, 2011 Author Report Share Posted March 18, 2011 Hello, I tried both versions of the visilogic and no luck. I ended up returning the unit and asked for a replacement. I will see how the new one works. Quote Link to comment Share on other sites More sharing options...
Paul Posted March 18, 2011 Report Share Posted March 18, 2011 Jay, How are you connected to the plc? I ask because a while back I had similar problems nothing I did would work. I had my pc on a docking station and connected to the plc through the docking station. I removed the plc from the docking station and connected directly to the plc and was able to download. Quote Link to comment Share on other sites More sharing options...
Jay12 Posted March 20, 2011 Author Report Share Posted March 20, 2011 Jay, How are you connected to the plc? I ask because a while back I had similar problems nothing I did would work. I had my pc on a docking station and connected to the plc through the docking station. I removed the plc from the docking station and connected directly to the plc and was able to download. Paul, Thanks for the suggestion. I was using my school's computers to connect to the PLC and not getting results. So I started over and bought a new PC(which I have wanted to buy for the longest) and purchased the serial to usb converter and am now able to communicate with the OPLC. The only problem I have now is an error 391, which is the visilogic not able to download the same images to the PLC. Quote Link to comment Share on other sites More sharing options...
R.Mozes Posted March 20, 2011 Report Share Posted March 20, 2011 Hi, Can you send the application to support@unitronics.com ? try to use an updated driver to your USB2Serial, you can download it from here: http://ftp.unitronics.com/Downloads/Drivel%20for%20SUNIX_Fixed.zip Cheers Quote Link to comment Share on other sites More sharing options...
Jay12 Posted March 21, 2011 Author Report Share Posted March 21, 2011 R Mozes, I figured out the error, I just clicked NO to update changes to the images, which is the error I was getting. Also, I did update the driver and everything is looking good. Quote Link to comment Share on other sites More sharing options...
bialy Posted May 18, 2011 Report Share Posted May 18, 2011 Hi there I have similar problem with V560. During the 1st attempt of upgrade only step 1 was accomplished (the erase step ) and the PLC hung on step 2. After power down and up the screen is now black and I hear "pic pic". It happened when V560 was connected to DELL D820 via dock station. I can still connect to PLC, and I can check the OS version, but upgrade always ends at step 2 with Check sum error. The point when it happens varies (30%, 50% even 70% of progress). Now after reading above posts I've tried with direct connection to laptop. Unfortunately, with same results. Ill try with another PC but I'm skeptic about this Any suggestions ?? Quote Link to comment Share on other sites More sharing options...
R.Mozes Posted May 18, 2011 Report Share Posted May 18, 2011 Dear Sir, Make sure that the PLC's COM 1 is set as RS232 1. Turn off the PLC and use it as standalone ( Disconnect expansion ,Ethernet….) 2. Touch and hold the screen 3. Power on while screen touched 4. Touch twice in Bootstrap screen 5. Update the O/S from the web in help menu and download to the PLC 6. Download a blank application to the controller Quote Link to comment Share on other sites More sharing options...
bialy Posted May 18, 2011 Report Share Posted May 18, 2011 I did all what was mentioned earlier. What I didn't mention is that I had problems with VisiLogic 9.2. It crashed with no reason several times (during ladder edition, hardware setting, etc.). So ... as I said I've tried with different PC (but also D820 and dock station). It had no Unitronics soft earlier. Fresh install of 9.2 and ... tadaa ... PLC was detected as previous AND the upgrade was not interrupted at any step. All went as it should. So case closed Earlier I had no problems with my RS232 and I am using a lot of PLC stuff via RS232. So maybe previous VisiLogic release had something to do with it ... dunno. Anyway I hope this might be helpful for others. With best regards from Poland Quote Link to comment Share on other sites More sharing options...
mavitrols Posted May 19, 2011 Report Share Posted May 19, 2011 Hello Pl. check the baud rare that you set in the OPLC and computer if the baud rate is not matched such type of problem is arrive. mahesh Hello, I currently have a VISION 350 series OPLC that came wiyth software version 8.0 and am trying to use the version 9 Visilogic software. When running the wizard to communicate with the OPLC, I check the current information and the OPLC has O/S version 0.0. The OPLC currently displays a red screen and " Factory Boot Boot Error 00.1.003.01" on the top. Has anyone seen this before? Also, I get an error when trying to update the files with the wizzard. I tried to do an advanced upadte but that doesnt work either. Help will be appreciated, Thanks Jay Quote Link to comment Share on other sites More sharing options...
josmera Posted January 12, 2020 Report Share Posted January 12, 2020 On 5/18/2011 at 7:22 AM, R.Mozes said: Dear Sir, Make sure that the PLC's COM 1 is set as RS232 1. Turn off the PLC and use it as standalone ( Disconnect expansion ,Ethernet….) 2. Touch and hold the screen 3. Power on while screen touched 4. Touch twice in Bootstrap screen 5. Update the O/S from the web in help menu and download to the PLC 6. Download a blank application to the controller Hi R. Mozes, There are anyway to download or update firmware with PORT2? We have V570-57-T20B OPLC model. Any help that you can bring to us we appreciated so much. Quote Link to comment Share on other sites More sharing options...
MVP 2023 Joe Tauser Posted January 12, 2020 MVP 2023 Report Share Posted January 12, 2020 I've always used Port 1 for OS updates. Any reason why you can't do this? Joe T. Quote Link to comment Share on other sites More sharing options...
jesuscardenas Posted August 6, 2022 Report Share Posted August 6, 2022 Hello, I have the same problem, my LCD is black and the beeps are heard consecutively; following your steps, at no time do I see a "bootstrap" screen, only everything remains black and the beep stops sounding Quote Link to comment Share on other sites More sharing options...
MVP 2023 kratmel Posted August 6, 2022 MVP 2023 Report Share Posted August 6, 2022 Please post your PLC model number Quote Link to comment Share on other sites More sharing options...
jesuscardenas Posted August 6, 2022 Report Share Posted August 6, 2022 1 hour ago, kratmel said: Please post your PLC model number hello my plc its V350-35-TA-24 Quote Link to comment Share on other sites More sharing options...
jesuscardenas Posted August 6, 2022 Report Share Posted August 6, 2022 WHILE I WAS TRYING TO UPDATE THE OPERATING SYSTEM, THE SCREEN TURNED RED, THEN I FOLLOWED THE PROCEDURE OF TOUCHING THE LCD SCREEN BEFORE POWERING UP THE UNIT; AFTER THAT THE SCREEN REMAINED BLACK AND BEEPING Quote Link to comment Share on other sites More sharing options...
jesuscardenas Posted August 6, 2022 Report Share Posted August 6, 2022 On 5/18/2011 at 7:22 AM, R.Mozes said: Dear Sir, Make sure that the PLC's COM 1 is set as RS232 1. Turn off the PLC and use it as standalone ( Disconnect expansion ,Ethernet….) 2. Touch and hold the screen 3. Power on while screen touched 4. Touch twice in Bootstrap screen 5. Update the O/S from the web in help menu and download to the PLC 6. Download a blank application to the controller PLC COM 1 IS SET TO "SERIAL", I AM USING AN "ATEN" CONVERTER; AFTER THAT THE BOOTSTRAP SCREEN NEVER APPEARS, Quote Link to comment Share on other sites More sharing options...
MVP 2023 Ausman Posted August 7, 2022 MVP 2023 Report Share Posted August 7, 2022 This sounds like the issue that arises using incompatible usb converters. You must use one with a Prolific chipset. Not FTDI. I had a look at the ATEN website and could not find any mention of what chip your unit uses. Someone else might know for sure. If you are using W10 I have recently experienced hiccouphs in the procedure due to something M$oft have done and have yet to find the reason. Try doing it on a W7 system if possible. If it still falls over then I would say that it is definitely the chip issue. Either get a genuine converter or do the process on a PC/laptop with a dedicated serial port. Welcome to the world of serial communications being sent astray by "modern thinking" that doesn't understand the continuing need by lots of people for a dedicated serial port . The forum is awash with references to this issue. I also draw your attention to this topic: https://forum.unitronics.com/topic/7245-dont-update-just-because-you-can/ cheers, Aus Quote Link to comment Share on other sites More sharing options...
jesuscardenas Posted August 7, 2022 Report Share Posted August 7, 2022 19 minutes ago, Ausman said: This sounds like the issue that arises using incompatible usb converters. You must use one with a Prolific chipset. Not FTDI. I had a look at the ATEN website and could not find any mention of what chip your unit uses. Someone else might know for sure. If you are using W10 I have recently experienced hiccouphs in the procedure due to something M$oft have done and have yet to find the reason. Try doing it on a W7 system if possible. If it still falls over then I would say that it is definitely the chip issue. Either get a genuine converter or do the process on a PC/laptop with a dedicated serial port. Welcome to the world of serial communications being sent astray by "modern thinking" that doesn't understand the continuing need by lots of people for a dedicated serial port . The forum is awash with references to this issue. I also draw your attention to this topic: https://forum.unitronics.com/topic/7245-dont-update-just-because-you-can/ cheers, Aus PUT THE TIMEOUT IN 30, seconds, and the problem is corrected, thank you men Quote Link to comment Share on other sites More sharing options...
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