judarc Posted July 13, 2018 Report Share Posted July 13, 2018 Hi. I have 3 UniStream 5" pro with the Modbus port on them, with no problem the first two, but the 3re one has been really hard to work with, some time during the booting process it gets stock some time after a few our, with no reason, when this happens the screen gets distrosionated an freeze, the only thing that i can do y to cut the power a restarted some times 3 times before be able to used again, if any one had the same problem. Please help. thanks Quote Link to comment Share on other sites More sharing options...
MVP 2021 Ausman Posted July 13, 2018 MVP 2021 Report Share Posted July 13, 2018 What specific model, please? cheers, Aus Quote Link to comment Share on other sites More sharing options...
MVP 2021 Joe Tauser Posted July 14, 2018 MVP 2021 Report Share Posted July 14, 2018 Same application in all three? Make sure you've updated the firmware. You may have a bad unit. Have you contacted your distributor? Joe T. Quote Link to comment Share on other sites More sharing options...
judarc Posted July 14, 2018 Author Report Share Posted July 14, 2018 Hi, is a Unistream 5" pro: US5-B10-T24 with the modbus port AUC-CD-01RS4_0, sometimes it fails during the startup, sometimes it does it after a few minuts. thanks Quote Link to comment Share on other sites More sharing options...
judarc Posted July 14, 2018 Author Report Share Posted July 14, 2018 1 minute ago, Joe Tauser said: Same application in all three? Make sure you've updated the firmware. You may have a bad unit. Have you contacted your distributor? Joe T. I'm in contact with the seller right now, he ask me to check some possible causes. Quote Link to comment Share on other sites More sharing options...
judarc Posted July 14, 2018 Author Report Share Posted July 14, 2018 4 minutes ago, Joe Tauser said: Same application in all three? Make sure you've updated the firmware. You may have a bad unit. Have you contacted your distributor? Joe T. I tried to do a firmware update, but everytime the process starts the plc stops running, and the update fails... Quote Link to comment Share on other sites More sharing options...
MVP 2021 Joe Tauser Posted July 14, 2018 MVP 2021 Report Share Posted July 14, 2018 14 hours ago, judarc said: I'm in contact with the seller right now, he ask me to check some possible causes. Such as? Or has he put troubleshooting this on you? 14 hours ago, judarc said: I tried to do a firmware update, but everytime the process starts the plc stops running, and the update fails... Make sure your USB drive is large enough for the unit to create a temp file on it - I recommend 8 GB. Joe T. Quote Link to comment Share on other sites More sharing options...
judarc Posted July 15, 2018 Author Report Share Posted July 15, 2018 10 hours ago, Joe Tauser said: Such as? Or has he put troubleshooting this on you? Make sure your USB drive is large enough for the unit to create a temp file on it - I recommend 8 GB. Joe T. he asked me to check the ground connection, the power source, but the problem still there. Finally I made a firmware update (reinstall) and that makes the problem to take a bit longer to happen, but still happening randomly. juan Quote Link to comment Share on other sites More sharing options...
Ofir Posted July 15, 2018 Report Share Posted July 15, 2018 Hello Juan, What is the firmware version of the PLC? Does only the screen is not responding or also the ladder is not running? Does it happen also with blank application? If it is then please send a mail to support@unitronics.com Quote Link to comment Share on other sites More sharing options...
R.Mozes Posted August 19, 2018 Report Share Posted August 19, 2018 Hi Juan, Following Ofir's questions above, can you please also update us the PLC's serial number? Please reply to support@unitronics.com Waiting for your updates. Thanks. Quote Link to comment Share on other sites More sharing options...
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