svdcan Posted September 5, 2018 Report Share Posted September 5, 2018 Hi friends i am new in this forum, i have a trouble comunicaction when i connect the " USB device" to my PC, i read some topics in this forum and i earned some solutions but i don`t have succes. after a lot of configuration in my pc almost can establish comunication but a new message apear. now i show you a capture with the message, i hope you can help me thank you !!! Grettings from Chile ! Pd: sorry if my english is not so good. Quote Link to comment Share on other sites More sharing options...
Saragani Posted September 6, 2018 Report Share Posted September 6, 2018 Hi, it just tells you that you can click the flashlight in order to see a message on the PLC (to identify the PLC). The warning sign appears probably because there is a version mismatch... Either the PLC has a newer firmware related to UniLogic, or the opposite around. (Most likely that the PC has a newer UniLogic version, for example 1.24.56, while the PLC has firmware 1.23 or older). Quote Link to comment Share on other sites More sharing options...
svdcan Posted September 6, 2018 Author Report Share Posted September 6, 2018 Thank you for your quickly answer, can you tell me how i can update the unilogic firmaware of my panel? Quote Link to comment Share on other sites More sharing options...
Saragani Posted September 6, 2018 Report Share Posted September 6, 2018 Either by USB Stick or by remote upgrade (through communication). USB Stick 1) plug the usb stick (disk on key) on your PC 2) In UniLogic: PLC -> UniStream Management -> Firmware manager -> Copy to DOK 3) Plug the USB Stick on the PLC, and in the UniApps upgrade the firmware (in one of the menus) Remote Upgrade: 1) Make sure the PLC is connected to the PC with USB 2) In UniLogic: PLC -> UniStream Management -> Remote Update 3) Select the PLC from the list, select target drive (External SD, or DOK)... You either must have an external SD in the SD Card Slot, or a USB Stick plugged into the USB Host of the Panel 4) Click on Update 5) When the firmware is sent to the PLC and you get a message that the PLC is rebooting, unplug the USB cable from the PLC and wait for the upgrade to start and finish (it may take a while, depends on how many files it needs to update. Quote Link to comment Share on other sites More sharing options...
svdcan Posted September 6, 2018 Author Report Share Posted September 6, 2018 i really apreciate your help, was very helpfully for me, now i upgrading me unistream PLC, but is taking a lot of time. i just wating to the procces finsh. Thank you a lot. Quote Link to comment Share on other sites More sharing options...
Saragani Posted September 6, 2018 Report Share Posted September 6, 2018 It should take about 5-20 minutes (if it's a big upgrade). How much time have been passed since the upgrade started? Quote Link to comment Share on other sites More sharing options...
svdcan Posted September 6, 2018 Author Report Share Posted September 6, 2018 i think has passed something like a 30 minutes is showing "upgrading" screen Quote Link to comment Share on other sites More sharing options...
Saragani Posted September 6, 2018 Report Share Posted September 6, 2018 It might be stuck in the upgrade process. Give it another 30 minutes. If it doesn't finish by then, then contact our support. Someone from the Panel R&D team will need to recover the panel, or then will instruct you how to do it. Quote Link to comment Share on other sites More sharing options...
svdcan Posted September 6, 2018 Author Report Share Posted September 6, 2018 meanwhile i upgrading the panel, usb stick must be pluged o unpluged?? all of this time i have the usb stick pluged Quote Link to comment Share on other sites More sharing options...
MVP 2021 Ausman Posted September 7, 2018 MVP 2021 Report Share Posted September 7, 2018 I recall someone on the forum saying the stick should be at least 16Gb to avoid issues. Perhaps this is the reason? cheers, Aus Quote Link to comment Share on other sites More sharing options...
Saragani Posted September 12, 2018 Report Share Posted September 12, 2018 @svdcan, were you able to upgrade the PLC? Quote Link to comment Share on other sites More sharing options...
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