Runkel2019 Posted March 26, 2019 Report Share Posted March 26, 2019 Hi all, for the worst case, a password loss, I need help, if possible at all. My configuration: V350-TRA22 + Visilogic 9.8.65 When I tried to upload the existing control software to the PC, I've got the password message (see image) Nobody knows, the programmer is not available anymore. Is there someone who has an idea? Thank you. Runkel2019 Link to comment Share on other sites More sharing options...
NahumS Posted March 26, 2019 Report Share Posted March 26, 2019 Hello Runkel2019 Who is the owner of this application? There is a procedure for recovering a loss password with our sale department only for the owner after identifying procedure. Link to comment Share on other sites More sharing options...
Runkel2019 Posted March 26, 2019 Author Report Share Posted March 26, 2019 Dear NahumS, it is our own, we have got it from our parent company. I will ask for the original purchase way and come back. Thanks Runkel2019 Link to comment Share on other sites More sharing options...
Runkel2019 Posted March 26, 2019 Author Report Share Posted March 26, 2019 Dear NahumS, how can I contact the sale department in this issue? Runkel2019 Link to comment Share on other sites More sharing options...
NahumS Posted March 26, 2019 Report Share Posted March 26, 2019 Please contact our sale representative Ariel.Hunkin@unitronics.com and he will guide you through the procedure. Good Luck! Link to comment Share on other sites More sharing options...
Runkel2019 Posted March 26, 2019 Author Report Share Posted March 26, 2019 Thank you for your help. Runkel2019 Link to comment Share on other sites More sharing options...
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