Operand access

[UB4Y]

Hello. I have some problems with Operand Access. 

I use Unitronics Remote Access 9.8.12 and  MS Excel 2016

I checks connection to local PLC V280 via com-port with "Get OPLC Information". All is OK.

Then I try Tools - Operand Access. 

The empty table opens and after clck "read all values from PLC" PC thinking several minutes and then window for selecting xls file opens.

When I enter file name and click OK  the following error "The excel file you have selected cannot support the exported values" appeares.

I have some questions:

1/ Must I click Online button before click Tools - Operand Acess.

2/Does the Access Remote support excel 2016?

3/How to swtch excel to csv?

4/AND how resolve this trouble?