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Can't get response from PLC v350-35-T2

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Hello, im using PLC v350-35-T2 device. Trying to get response from device, but nothing works. i tried using wireshark to catch what bytes VisiLogic are sending and I got this:


Wanted to ask, why is it sending  eRaN$lIoR~bEnNy@KfIr ? In protocol documentation it says, that all messages should start with /



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