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Firmware update fail


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I have a 10.4" UniStream (USP-104-M10) with a CPU mounted (USC-P-B10). I attempted to update the firmware, and now all it shows is a red screen saying "The Update has failed !!!".  No amount of rebooting the HMI/PLC or laptop will recover it. I even tried the USB rescue procedure, but it will not budge from the red update failed screen... Can anyone help?




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