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IOS Remote Operator issue

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Hi Guys,

We currently have an issue whereby we have a number of IOS devices via the app and one PC connected via the PC software without a problem.

Each device is connected by VPN.

There are 3 other IOS devices that will not connect.

We have checked the settings many times to ensure they are exactly the same (and they are) 

Any ideas? Has this occurred with anyone else? 

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I can say that the solution to this ended up being straightforward and not related to iOS or app compatibility issues.

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