Online Test Remote Access

[petercolquhoun]

Hi,

 

I am using a V1210 to develop a pumping control for an industrial application, today I was asked to generate some screen shots and I thought I would use the Online Test remote access feature of Visilogic to do this. Unfortunately, when I click on this I get the attached error (runtime error 3709), after I have acknowledged the error the Visilogic application immediately closes.

 

I have produced the screen shots I need from the HMI designer but I was wondering if you had any idea as to why this error would occur? I am communicating with the controller over Ethernet for programming and debugging purposes, Visilogic version 9.7.9 Build 2, V1210 O/S version 3.9 (06)

 

Thanks in advance.

 

Pete 

[Eyal Koren]

Hi Peter,

We suspect that this is an issue related to User Account Control settings in Windows 7/8.

1. Please make sure that UAC settings are switched to off - from the Windows start menu search for "change user account control settings".

2. If that still doesn't solve the issue, try to reinstall Visilogic with UAC turned off.

[petercolquhoun]

Hi Eyal,

 

I read up a bit prior to installing Visilogic, UAC was turned off before the install two months ago. If you have a way of getting further debug out of the exe I'm happy to help.

 

Pete.

[Eyal Koren]

Dear Peter,

Please try re installing Visilogic. Before executing the installation file, make sure to check that it is unblocked by accessing its properties (right click on the file-->properties).

Then run as administrator

see image below. 

Let me know if that solved the issue.

[Saragani]

Peter, you can also use Remote Operator (which an improved version of Remote Access written in .Net).

1) There is a chance that you will not get an error with Remote Operator

2) Remote Operator has a built in function that creates a screen capture (to clipboard or to file)