Kieran B Posted September 13, 2016 Report Share Posted September 13, 2016 Hi there I was using remote operator for a new v700 install When I went to enter a value onscreen the remote operator was using a different keyboard layout to the PLC and so couldn't enter the value correctly Photos attached for reference taken of PLC and remote operator, any insight would be appreciated also I am using the latest Remote Operator 1.0.60.0 Link to comment Share on other sites More sharing options...
Saragani Posted September 14, 2016 Report Share Posted September 14, 2016 Can you please specify the OS on the PLC, and also attach the Visilogic project? Thanks Link to comment Share on other sites More sharing options...
Kieran B Posted September 14, 2016 Author Report Share Posted September 14, 2016 15 hours ago, Saragani said: Can you please specify the OS on the PLC, and also attach the Visilogic project? Thanks Hi Saragani At this stage I cant confirm the OS version I will have to travel to site again, I believe it is the newest that came with the visilogic software 9.8.31 as I haven't been prompted for an update, and the PLC is only a month old As for the program I can email it to you apparently I am only allowed to upload .01MB and the file is 1.5MB Thanks Kieran Link to comment Share on other sites More sharing options...
Saragani Posted September 14, 2016 Report Share Posted September 14, 2016 I get: The owner haven't granted you access to this link. Link to comment Share on other sites More sharing options...
Kieran B Posted September 14, 2016 Author Report Share Posted September 14, 2016 can i email it to you Link to comment Share on other sites More sharing options...
Saragani Posted September 14, 2016 Report Share Posted September 14, 2016 Edited: Yes, please try emailing it to email removed Link to comment Share on other sites More sharing options...
Saragani Posted September 14, 2016 Report Share Posted September 14, 2016 I don't know if you have sent it, but I never got it (so if you did, then it must have been blocked by the exchange server) Link to comment Share on other sites More sharing options...
Kieran B Posted September 14, 2016 Author Report Share Posted September 14, 2016 Sorry its been night time sending file now Thanks Link to comment Share on other sites More sharing options...
Saragani Posted September 15, 2016 Report Share Posted September 15, 2016 Got it. 10x Link to comment Share on other sites More sharing options...
Saragani Posted September 15, 2016 Report Share Posted September 15, 2016 Hi, I have tested it with the given project, and it does behave unexpected. When switching to one of the simple keyboards, I saw an image which is probably the splash screen. It doesn't happen on a new V700 project (Something must have corrupted the enumeration of the system images) I had reset the system images to default, and things look better now. If you put the Splash Screen again, then the problem returns. I've passed this issue to the Vision R&D for further investigation. Link to comment Share on other sites More sharing options...
Kieran B Posted September 15, 2016 Author Report Share Posted September 15, 2016 Thanks for your help, i'll try as you suggest without splash screen and go from there Link to comment Share on other sites More sharing options...
MVP 2023 Ausman Posted September 15, 2016 MVP 2023 Report Share Posted September 15, 2016 Hi Kezza, in the meantime, perhaps my discovery a while back that you can use the computer keyboard for certain inputs whilst online in RO might help you to at least get in for now? cheers, Aus Link to comment Share on other sites More sharing options...
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