benS Posted April 8, 2019 Report Share Posted April 8, 2019 So on the V700, whenever a numeric keypad is pulled up, I have to touch the top half of the button to get it to register. this can be kind of frustrating, because the buttons are long and narrow and it usually takes a couple tries to get it to work. I know its a software issue because there's a border that surrounds the touchable area when the button is pressed and it only covers about 60% of the button. when the button is pressed in the center, it does not register. Quote Link to comment Share on other sites More sharing options...
MVP 2021 Flex727 Posted April 8, 2019 MVP 2021 Report Share Posted April 8, 2019 Did you perform a screen calibration? Quote Link to comment Share on other sites More sharing options...
benS Posted April 16, 2019 Author Report Share Posted April 16, 2019 Yes I did. It would be one thing if it happened once but this is consistent and repeatable across every V700 I've used, and the other keyboards work fine. This isn't a gamebreaker, per se, because it functions fine, but it's annoying, and it's a regular complaint from our users. Quote Link to comment Share on other sites More sharing options...
MVP 2021 Flex727 Posted April 16, 2019 MVP 2021 Report Share Posted April 16, 2019 8 minutes ago, benS said: this is consistent and repeatable across every V700 I've used Not sure what is going on here, but I have used dozens of V700s and have never encountered this problem. Quote Link to comment Share on other sites More sharing options...
MVP 2021 Flex727 Posted April 16, 2019 MVP 2021 Report Share Posted April 16, 2019 On 4/8/2019 at 4:25 PM, benS said: I know its a software issue because there's a border that surrounds the touchable area when the button is pressed and it only covers about 60% of the button. when the button is pressed in the center, it does not register. I do see the issue of the border not surrounding the entire button (it's closer to 80%), and I'd like to see Unitronics address that, but have never had a problem with a keypress being difficult. Quote Link to comment Share on other sites More sharing options...
MVP 2021 Flex727 Posted April 16, 2019 MVP 2021 Report Share Posted April 16, 2019 2 minutes ago, Flex727 said: I do see the issue of the border not surrounding the entire button @Cara Bereck Levy, this is probably not in your purview, but can you forward this issue to the proper person? Quote Link to comment Share on other sites More sharing options...
Cara Bereck Levy Posted April 28, 2019 Report Share Posted April 28, 2019 Absolutely! Sorry for the long lag--it was the spring holiday cycle...now back to work! Quote Link to comment Share on other sites More sharing options...
Cara Bereck Levy Posted April 30, 2019 Report Share Posted April 30, 2019 Ok, @benS, @Flex727. I am happy to report that this issue has been fixed in the OS that will be released with our next version--after the next release, simply update the OS. Thanks for report, and Flex, thanks for the heads-up on this one Quote Link to comment Share on other sites More sharing options...
MVP 2021 Flex727 Posted April 30, 2019 MVP 2021 Report Share Posted April 30, 2019 Thanks, @Cara Bereck Levy! Quote Link to comment Share on other sites More sharing options...
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