Jhav Posted January 10 Report Share Posted January 10 Hi, I’m having trouble setting up the remote operator app on my I phone. Is there any software I need to down load?I’ve went through the steps on the app is that all I need? Quote Link to comment Share on other sites More sharing options...
AlexUT Posted January 10 Report Share Posted January 10 First, please explain your problem in details. Quote Link to comment Share on other sites More sharing options...
Jhav Posted January 10 Author Report Share Posted January 10 I downloaded the app for remote access and went through the steps. I found the PLC name, TCP port number, and the IP address, on the TCP/IP projects settings. I am still getting a connection error. My Ethernet connection is good is there any remote access software I need or should I talk to my I.T. Department? Quote Link to comment Share on other sites More sharing options...
MVP 2022 Flex727 Posted January 10 MVP 2022 Report Share Posted January 10 Is this an internal network or over the internet? Quote Link to comment Share on other sites More sharing options...
Jhav Posted January 10 Author Report Share Posted January 10 it is internal. Quote Link to comment Share on other sites More sharing options...
MVP 2022 Flex727 Posted January 10 MVP 2022 Report Share Posted January 10 Are the iPhone and PLC on the same subnet? Quote Link to comment Share on other sites More sharing options...
MVP 2022 Ausman Posted January 10 MVP 2022 Report Share Posted January 10 The relevant question that has not yet been asked is "What model PLC is it?" Remote doesn't work for some smaller models. This is not made clear at all until you find out after lots of frustration and heartache trying to connect. cheers, Aus And a later edit, I note that the app help file does now show the list of models. When I was first trying the app just after it was released, there was no mention of this limitation at all. Have a look at this topic... https://forum.unitronics.com/topic/4218-remote-operator-on-pc-works-but-android-version-does-not/?do=findComment&comment=15486 Quote Link to comment Share on other sites More sharing options...
AlexUT Posted January 11 Report Share Posted January 11 Let's suppose that PLC model allow Remote connection. To access PLC on internal network, you should use WiFi connection to company network. *You cannot reach company internal IP addresses from Internet until IT will allow port forwarding for such connection. *You may need to temporary disable Cellular Data to reliably connect to PLC. Quote Link to comment Share on other sites More sharing options...
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