Jump to content
Cara Bereck Levy

How to get Help with Unitronics Products: Do's & Don'ts

Recommended Posts

How to get Help with Unitronics Products


  • Check the Help file. Press F1 to open the Help. Use the Table of Contents, Index, and Search function to find information.

  • Look at the Example programs:
    Download examples via the Help tab.

    UniLogic Sample Apps.png

    Examples are installed with your program.

    VisiLogic Examples.png

  • View our how-to videos for: UniLogic  |  VisiLogic   | U90 Ladder.
  • Search the forum.


  • Post in the forum—if you haven't found your answer.  
    Be nice.  
    Did someone respond?
    Thank them.
    Ask you a question?
    Please—respect the community. Most of the people here are volunteers!

When you DO post, please:

  • Include Software Version and Controller Model.
  • Describe your problem - clearly.
  • Your project - attach it to your post, via the Attach icon.   
    This enables people to open, for example, the TCP/IP CARD INIT block to check your settings.
    If you cannot post it, make sure your captures show enough information.  
  • Pictures of function blocks without the corresponding dialog boxes are usually worthless.


  • Don't be afraid to try different ways to solve your problem before posting.  Faulty
    code will not break your PLC.  Experiment! You will learn - and probably have fun.
  • Don't expect ready-made code to solve your problem.
    Every situation is different.  You will have to work - but we will try to help you.


  • Answer questions - ALL the questions. There is a reason for every question asked. 
  • Thank the people who help you.
  • Report on how you resolved your problems—this helps other people in the community.

Contacting Unitronics Support

You can:

  • Use the Support Portal to open a support ticket http://support.unitronics.com/index.php
  • Write to our Support team at support@unitronics.com

We all make mistakes. Good luck, and happy programming!


  • Like 1

Share this post

Link to post
Share on other sites
On 4/23/2018 at 7:03 AM, Cara Bereck Levy said:

Support Portal

You must find the person responsible for passing up on the available term "Supportal" and punish them appropriately yet severely

Share this post

Link to post
Share on other sites

Join the conversation

You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...