Fernando Castro Posted September 7, 2021 Report Share Posted September 7, 2021 Has anyone encountered a situation like this? The touchscreen just stop working after downloading a new program. I can use the remote access tool but not the HMI. I tried to init and reset from the communication settings, and now I am unable to connect to the PLC since the IP got reset.. 🤦♂️ I will try to connect thru the USB port and reinstall the OS again. Any suggestions? Quote Link to comment Share on other sites More sharing options...
MVP 2022 Flex727 Posted September 7, 2021 MVP 2022 Report Share Posted September 7, 2021 Try downloading a BLANK program, Initialize & Reset, check for touchscreen functionality, then download your program again. Quote Link to comment Share on other sites More sharing options...
Fernando Castro Posted September 7, 2021 Author Report Share Posted September 7, 2021 1 hour ago, Flex727 said: Try downloading a BLANK program, Initialize & Reset, check for touchscreen functionality, then download your program again. I will try in a momment, since i could lost connection over ethernet port again I need to downlad some files firstha (The cabinet has no door and practically I need help of maintanance to dissasembly the machine again to connect over usb if the blank projec does not work 😅). Is there a good reason to believe that a blank project will solve this or is just a general recommendation?. I was able to enter to info mode and calibration mode for the touchscreen using the remote operator but still no luck triying to get the HMI working again. Quote Link to comment Share on other sites More sharing options...
MVP 2022 Flex727 Posted September 7, 2021 MVP 2022 Report Share Posted September 7, 2021 12 minutes ago, Fernando Castro said: I was able to enter to info mode and calibration mode for the touchscreen using the remote operator Then you should be able to adjust the settings to allow you to connect over Ethernet. And yes, I have had that procedure solve the problem in the past. Quote Link to comment Share on other sites More sharing options...
Gabriel Franco Posted September 7, 2021 Report Share Posted September 7, 2021 As you can connect remotely, check SI9, also take a look to SB16, SI40, SI41 to verify touchscreen and LCD operation Quote Link to comment Share on other sites More sharing options...
Fernando Castro Posted September 7, 2021 Author Report Share Posted September 7, 2021 1 hour ago, Gabriel Franco said: As you can connect remotely, check SI9, also take a look to SB16, SI40, SI41 to verify touchscreen and LCD operation I already have looked at SB16, SI40, SI41 0,-1,-1.. SB19 I will look after I could restore communication since already downloaded a blank project to the PLC what does SI 19 stores? The blank project did not work. Quote Link to comment Share on other sites More sharing options...
Fernando Castro Posted September 7, 2021 Author Report Share Posted September 7, 2021 It worked!! after the blank project was not working but since i needed to dissasembly the front panel to have access to the usb port i cut the power, then installed the usb cable, after I turned the power back on I tried to enter info mode again and it worked... maybe after the blank project needed a power reset too to complete the "reset"? Quote Link to comment Share on other sites More sharing options...
MVP 2022 Joe Tauser Posted September 7, 2021 MVP 2022 Report Share Posted September 7, 2021 Standard computer troubleshooting - https://www.youtube.com/watch?v=nn2FB1P_Mn8 Joe T. 1 Quote Link to comment Share on other sites More sharing options...
Fernando Castro Posted September 7, 2021 Author Report Share Posted September 7, 2021 14 minutes ago, Joe Tauser said: Standard computer troubleshooting - https://www.youtube.com/watch?v=nn2FB1P_Mn8 Joe T. 🤣 Quote Link to comment Share on other sites More sharing options...
DanT Posted September 8, 2021 Report Share Posted September 8, 2021 Hi; I tried to watch the video and got this Message in the Video Window : ( I am in Canada) Video unavailable This video contains content from Fremantle International, who has blocked it in your country on copyright grounds. DanT Quote Link to comment Share on other sites More sharing options...
MVP 2022 Flex727 Posted September 8, 2021 MVP 2022 Report Share Posted September 8, 2021 It's a short comedy skit with IT folks repeating "Have you tried turning it off and back on again" over and over again to all of their support requests. Quote Link to comment Share on other sites More sharing options...
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