Are you using the same computer for both VisiLogic and Remote Operator? If so, they would be using the exact same pathway and if one works, the other should too, but they both can't connect to the same port at the same time.
If not, then make sure the Remote Operator computer (or phone) is on the same subnet as the PLC. What I find is that my router hands out addresses to wired and wireless (wi-fi) with different subnets.