Visilogic - Windows 10 software install issue.

[Warrick]

Hi There,

We are having a problem installing VisiLogic version  9_8_65.

The install begins as normal - it then pops up with the below error. 

"An installation support file could not be installed" 

"Catastrophic Failure" 

Please advise solution.

 

Thank you in advance.  

[Joe Tauser]

The first thing to check is whether you are running the installation program as Administrator.

Joe T.

[Warrick]

Hi Joe,

Correct - Running as admin.

[Ausman]

  Please have a look further down in this topic.  Your problem and fixes mentioned.

 

 

cheers,

Aus

[Warrick]

Hi Aus,

Thanks for the link - I have tried all and still have the same problem - I can still locate the old Unitronics Visilogic_C file in add/remove programs from a previous installation attempt however can not remove it - the same catastrophic failure prompt appears. 

Any further advice or a remote session from unitronics admin would be most appreciated. 

 

Thanks in advance. 

[Joe Tauser]

Contact support for a remote session - go to support.unitronics.com and get a ticket going.  We're just volunteer moderators here - not Unitronics employees.

Joe T.

[Warrick]

Thanks Joe - no worries, appreciate your help!

[Warrick]

Hi Guys,

I was able to resolve the issue - thinking, though i had uninstalled Visilogic through add remove applet, i thought i'd go a step further and run a scan with the below software.

http://www.revouninstaller.com/

This found many old folders, being the main cause of the issue - Once fully removed i was able to install the latest version, operating without issue.

 

Thanks again for your help!

 

Best regards,

Warrick 

[Flex727]

Thank you for reporting back with your solution!

[Joe Tauser]

That is one of my favorite clean-up packages.  I bought the portable version and run it off the flash drive I keep in my pocket.

Joe T.

[Maurice118]

@Warrick Thanks a lot I couldn't get it to uninstall or install anymore, but the uninstall app you recommended saved me. Luckily I only have to deal with windows at my work. Long time linux user at home and never had any issues with installing or uninstalling. Just a simple command line and you get all the feedback you want when something would fail.  Windows is a real pain when it comes to this kind of issues.

[Shoe]

Thanks for posting this solution. 

Worked for me as well.  Every time I clicked on a Variable: Numeric Object on my HMI, Visilogic would seize up immediately.  Had to Ctrl-Alt-Del out of it.  When I tried to Modify/Repair/Remove Visilogic from the Windows 10 Workstation, the process would fail.  Used RevoUninstaller and it plucked Visilogic right out of the workstation.  Re-installation of Visilogic was successful.  Opened up the project and was able to click on Variable :  Number Objects without a problem. 

Finding this solution here saved me a ton of time.  Thank you.

[Ausman]

Revo is mentioned many times in the forum.  Link is in here:

https://forum.unitronics.com/topic/8416-run-time-error-53-occurs-when-i-work-on-any-of-my-visilogic-projects/#comment-35333

In verifying the link again, it looks like they've currently got a sale on.

[dave77m]

Hi folks,

quick thank you,

was having the same problem with legacy files corrupting installation after Visilogic fell over during a prolonged online test.  Revo tidied up permitting a reinstall of the  software and back to work.

D