Warrick Posted April 30, 2018 Report Share Posted April 30, 2018 Hi There, We are having a problem installing VisiLogic version 9_8_65. The install begins as normal - it then pops up with the below error. "An installation support file could not be installed" "Catastrophic Failure" Please advise solution. Thank you in advance. Quote Link to comment Share on other sites More sharing options...
MVP 2021 Joe Tauser Posted April 30, 2018 MVP 2021 Report Share Posted April 30, 2018 The first thing to check is whether you are running the installation program as Administrator. Joe T. Quote Link to comment Share on other sites More sharing options...
Warrick Posted April 30, 2018 Author Report Share Posted April 30, 2018 Hi Joe, Correct - Running as admin. Quote Link to comment Share on other sites More sharing options...
MVP 2021 Ausman Posted April 30, 2018 MVP 2021 Report Share Posted April 30, 2018 Please have a look further down in this topic. Your problem and fixes mentioned. cheers, Aus Quote Link to comment Share on other sites More sharing options...
Warrick Posted April 30, 2018 Author Report Share Posted April 30, 2018 Hi Aus, Thanks for the link - I have tried all and still have the same problem - I can still locate the old Unitronics Visilogic_C file in add/remove programs from a previous installation attempt however can not remove it - the same catastrophic failure prompt appears. Any further advice or a remote session from unitronics admin would be most appreciated. Thanks in advance. Quote Link to comment Share on other sites More sharing options...
MVP 2021 Joe Tauser Posted April 30, 2018 MVP 2021 Report Share Posted April 30, 2018 Contact support for a remote session - go to support.unitronics.com and get a ticket going. We're just volunteer moderators here - not Unitronics employees. Joe T. Quote Link to comment Share on other sites More sharing options...
Warrick Posted May 1, 2018 Author Report Share Posted May 1, 2018 Thanks Joe - no worries, appreciate your help! Quote Link to comment Share on other sites More sharing options...
Warrick Posted May 1, 2018 Author Report Share Posted May 1, 2018 Hi Guys, I was able to resolve the issue - thinking, though i had uninstalled Visilogic through add remove applet, i thought i'd go a step further and run a scan with the below software. http://www.revouninstaller.com/ This found many old folders, being the main cause of the issue - Once fully removed i was able to install the latest version, operating without issue. Thanks again for your help! Best regards, Warrick Quote Link to comment Share on other sites More sharing options...
MVP 2021 Flex727 Posted May 1, 2018 MVP 2021 Report Share Posted May 1, 2018 Thank you for reporting back with your solution! Quote Link to comment Share on other sites More sharing options...
MVP 2021 Joe Tauser Posted May 2, 2018 MVP 2021 Report Share Posted May 2, 2018 That is one of my favorite clean-up packages. I bought the portable version and run it off the flash drive I keep in my pocket. Joe T. Quote Link to comment Share on other sites More sharing options...
Maurice118 Posted December 4, 2018 Report Share Posted December 4, 2018 @Warrick Thanks a lot I couldn't get it to uninstall or install anymore, but the uninstall app you recommended saved me. Luckily I only have to deal with windows at my work. Long time linux user at home and never had any issues with installing or uninstalling. Just a simple command line and you get all the feedback you want when something would fail. Windows is a real pain when it comes to this kind of issues. Quote Link to comment Share on other sites More sharing options...
Shoe Posted February 19, 2022 Report Share Posted February 19, 2022 Thanks for posting this solution. Worked for me as well. Every time I clicked on a Variable: Numeric Object on my HMI, Visilogic would seize up immediately. Had to Ctrl-Alt-Del out of it. When I tried to Modify/Repair/Remove Visilogic from the Windows 10 Workstation, the process would fail. Used RevoUninstaller and it plucked Visilogic right out of the workstation. Re-installation of Visilogic was successful. Opened up the project and was able to click on Variable : Number Objects without a problem. Finding this solution here saved me a ton of time. Thank you. Quote Link to comment Share on other sites More sharing options...
MVP 2021 Ausman Posted February 19, 2022 MVP 2021 Report Share Posted February 19, 2022 Revo is mentioned many times in the forum. Link is in here: https://forum.unitronics.com/topic/8416-run-time-error-53-occurs-when-i-work-on-any-of-my-visilogic-projects/#comment-35333 In verifying the link again, it looks like they've currently got a sale on. Quote Link to comment Share on other sites More sharing options...
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