JC87 Posted August 5, 2021 Report Share Posted August 5, 2021 Hi, We have installed an Unistream USC-B5-RA28 plc on an hydroelectric site. By an Unitonics UCR-B5 router with a gsm card we can access the HMI with vnc under Unicloud on a computer or tablet without trouble. But I can't do it on a smartphone. When I log in Unicloud on my smarphone using Chrome web navigator, it just say I have no dashboard but I don't see the device management icon and I can't access my plc by vnc. I'm expecting and answer from my Unitronics distributor but maybe someone here know something about this issue. I use Chrome on the smartphone, is it correct or should I use another one ? Thanks. JC Quote Link to comment Share on other sites More sharing options...
AlexUT Posted August 5, 2021 Report Share Posted August 5, 2021 Please forward your request to support@unitronics.com Quote Link to comment Share on other sites More sharing options...
JC87 Posted August 9, 2021 Author Report Share Posted August 9, 2021 Hi, I got an answer from the french support. So in fact it was very simple. I just have to check the "computer version" box in the webpage options. I sincerely believed it was an issue in UniCloud and I didn't thought about this option. JC Quote Link to comment Share on other sites More sharing options...
Cara Bereck Levy Posted August 10, 2021 Report Share Posted August 10, 2021 Thanks for reporting the solution 🙂 19 hours ago, JC87 said: Hi, I got an answer from the french support. So in fact it was very simple. I just have to check the "computer version" box in the webpage options. I sincerely believed it was an issue in UniCloud and I didn't thought about this option. JC Quote Link to comment Share on other sites More sharing options...
MVP 2014 Simon Posted August 13, 2021 MVP 2014 Report Share Posted August 13, 2021 This is a topic of interest to me. I had a look in the Unicloud configuration and can't see the option you refer to. Do you mind posting a screenshot? Thanks, Quote Link to comment Share on other sites More sharing options...
MVP 2023 Ausman Posted August 14, 2021 MVP 2023 Report Share Posted August 14, 2021 Simon, I'm wondering if JC is referring to the "Desktop site" switch which appears on my mobile browser when on a page, accessed via the 3 dots (or whatever of the myriad names it gets called!) settings dropdown. I don't use Chrome but am sure there must be something similar in it. This switch makes many sites which were hopeless on the mobile, work correctly. It's one of those things very easily missed. cheers, Aus Quote Link to comment Share on other sites More sharing options...
MVP 2014 Simon Posted August 16, 2021 MVP 2014 Report Share Posted August 16, 2021 Thanks Aus, that makes sense. In my case the Unicloud dashboard displays fine on my phone and I don't have that option. However I have used it for other sites. Simon Quote Link to comment Share on other sites More sharing options...
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