Hi,
What are PLC system files versions (from Info mode)?
What VisiLogic version did you used?
Power-off PLC, keep I button pressed and power-on. PLC will start in OS Stop mode. Check communication.
Enter Info mode, enter System, scroll to select Erase. This will erase mostly all.
After erasing, PLC stay in Bootstrap mode.
You have to use COM 1 of PLC to communicate and download OS, and then application.
I hope this helps.
BR.