Zact Posted January 27, 2021 Report Share Posted January 27, 2021 Hi, I've updated to the latest version of Unilogic software, which runs great on my two Windows 10 PCs that are less than 2 years old. Many others in my organization are using older machines and the program reaches loading components and then crashes. There are no errors when this happens; the software loading graphics just disappear. All of these machines do meet the minimum requirements and have up-to-date Windows updates, so I'm not sure how to isolate the issue. Any help would be greatly appreciated. Link to comment Share on other sites More sharing options...
AlexUT Posted January 27, 2021 Report Share Posted January 27, 2021 Hi, Follow next Unitronics Helpdesk Article: UniLogic is stuck on Splash screen loading components https://support.unitronics.com/index.php?/selfhelp/view-article/unilogic-is-stuck-on-splash-screen-loading-components Additional Article: UniLogic splash screen (Loading components) appear and crash immediately https://support.unitronics.com/index.php?/selfhelp/view-article/unilogic-splash-screen-loading-components-appear-and-crash-immediately Link to comment Share on other sites More sharing options...
Zact Posted January 27, 2021 Author Report Share Posted January 27, 2021 Thanks for your response. I went through both sequences and still have the same problem on 3 PCs. 2 of these machines successfully ran 1.29.xxx Unilogics with no issues so I'm not sure what has changed. Link to comment Share on other sites More sharing options...
MVP 2023 Flex727 Posted January 27, 2021 MVP 2023 Report Share Posted January 27, 2021 Did you install the program "As Administrator" and do you run the program "As Administrator"? Link to comment Share on other sites More sharing options...
Zact Posted January 27, 2021 Author Report Share Posted January 27, 2021 Hi, I have now done both with no change. Link to comment Share on other sites More sharing options...
MVP 2023 Joe Tauser Posted January 27, 2021 MVP 2023 Report Share Posted January 27, 2021 I've had this problem. I don't know if this is definitively true or will solve your issue, but the InstallShield program that many packages use leaves remnants behind when it Uninstalls. If you did an in-place upgrade of UniLogic this may have happened as it does an Uninstall and then a re-install. I use RevoUnistaller to rip programs out by the roots. I had to do this for UniLogic on my Win 7 computer. Be careful, though, and SQL Express 2012 is part of UniLogic and if you have another programs that use it you may jank them up by tearing it out. No, it's not always as simple as clicking the "OK" button when installing software. Joe T. Link to comment Share on other sites More sharing options...
Zact Posted January 27, 2021 Author Report Share Posted January 27, 2021 Hi, I'm having the same problem on machines which were upgraded and had a new install so I'm reticent to go through these steps as there is other software on these machines which use SQL. Zac Link to comment Share on other sites More sharing options...
MVP 2023 Ausman Posted January 27, 2021 MVP 2023 Report Share Posted January 27, 2021 When Flex says Install as Admin, he is actually asking did you use Right Click/Run as Admin. Not just logged in as an admin. Another thing to check is whether your A/V is interfering. I've had my A/V not like a few things Unitronics, and eventually the A/V gods get rid of the false positives following notifications. A/Vs these days tend to be over-cautious, which can be a good thing, but also annoying if they interrupt something important. Can you take one of the offenders out of action and temporarily replace it, so that you can find the reason and the full procedure to fix? cheers, Aus Link to comment Share on other sites More sharing options...
AlexUT Posted January 28, 2021 Report Share Posted January 28, 2021 After downloading installation file you have to check file properties and unblock it before you start installation. There is a Button "Unlock" at right-down side of file properties. Then installation will be without limitation. As well, after unlocking file you can use option "Install as Admin". By the way, this explained in "System Requirements" file, which is in the same section as installation file download. B.R. Link to comment Share on other sites More sharing options...
Zact Posted January 28, 2021 Author Report Share Posted January 28, 2021 Thanks for all the tips. I'm still having the same problem on all Win 7 and older Win 10 machines. Also, we seem to have different System Requirement documents Alex. The one I can download doesn't include the instructions in your post. At least it will run on my newer Win 10 machines. Thanks Zac Link to comment Share on other sites More sharing options...
Saragani Posted February 3, 2021 Report Share Posted February 3, 2021 Are these 32 bit computers? Link to comment Share on other sites More sharing options...
Zact Posted February 3, 2021 Author Report Share Posted February 3, 2021 Yes. I've gotten our IT department involved so they've been talking back and forth to tech support. The issue has been elevated back to the original programmers, but no solution has been found yet. I think we'll get there soon though. -Thanks Link to comment Share on other sites More sharing options...
Zact Posted February 4, 2021 Author Report Share Posted February 4, 2021 Hi, Unitronics provided a solution for us yesterday. It required the replacement of a .dll file in the directory to run on 32 bit machines. I'm now running .116 with no issues. Thanks for the responses. Zac Link to comment Share on other sites More sharing options...
MVP 2023 Ausman Posted February 4, 2021 MVP 2023 Report Share Posted February 4, 2021 @Saragani This issue will certainly arise again. Is the fix going to be automatically incorporated in the .116 build? If not, it needs to be made prominent somewhere, available for general download. cheers, Aus Link to comment Share on other sites More sharing options...
Zact Posted February 19, 2021 Author Report Share Posted February 19, 2021 This was fixed in the .125 release. Zac Link to comment Share on other sites More sharing options...
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