Help, my HMI is now stuck in "Initialization..." after power up.

[AgustinG]

Greetings,

Last step I took was to update the HMI IP address to 
IP:  10.10.1.30
255.255.255.0
10.10.1.1

after the next power up, it is stuck in the "Initialization..."  screen, does not move forward even after ~20mins.

Model is Unitronics USL-070-B05.
I've read thru the manual, but there's nothing there about Resetting or Restoring to manufacturer's defaults.  
I cannot access it via Unistream software either.

some background:  all of this because I'm trying to get the HMI to display to connect to the PLC via VNC, but no luck yet on this.

Any help would be greatly appreciated!
Regards,

Agustin

[sgull]

Hi Agustin

If you have the PLC program you could try removing the SD card and CPU from the panel.

The battery backup is in the CPU.

Leave power off for 15mins and try to start again.

you might need to download the program again and enter non retained settings.

Sorry, ignore this, I misread the PLC type.

Best bet is to contact unitronics support               support@unitronics.com

[kratmel]

Maybe this help topic is useful

https://support.unitronics.com/index.php?/selfhelp/view-article/how-to-connect-usl-to-usc-via-vnc

If your panel do not start - please send message to support@unitronics.com

Support remote connection help to solve your issue. 

 

[AgustinG]

Thank you both for your replies.

I've tried emailing and calling Unitronics support, but have not received responses yet.

I'll wait until Friday, if no resolutions, I'll probably move onto another PLC-HMI solution.

Regards,

Agustin